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Forum Discussion

Jon Hidden-Coley's avatar
Jon Hidden-Coley
Helpful | Level 5
3 years ago
Solved

Dropbox app won't open on Mac

Hi. I've come into work today to find that the Dropbox icon has disappeared from the finder on all our Macs. I can still access Dropbox by clicking on the folder in the sidebar, but the actual app w...
desktop
Dropbox Plus
Error Messages
Mac
  • Jon Hidden-Coley's avatar
    Jon Hidden-Coley
    3 years ago

    Hi Hannah,

     

    We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Jon Hidden-Coley, thanks for bringing this to our attention.

 

The error you’re encountering should be temporary and could be fixed by restarting the Dropbox desktop app.

 

Could you try quitting the app, then opening it again from the Applications folder in Finder?

 

Keep me updated with any progress!

  • Jon Hidden-Coley's avatar
    Jon Hidden-Coley
    Helpful | Level 5
    3 years ago

    Hi Jay,

    I've tried that a few times now and double clicking on the desktop app does nothing. I've also tried an advanced re-install which was initially successful and everything synced, but after about 5 minutes, the Dropbox icon in the finder disappeared.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in here, Jon Hidden-Coley.

       

      Are you still getting the above error now? Or did the app just crash and is not opening?

      • Jon Hidden-Coley's avatar
        Jon Hidden-Coley
        Helpful | Level 5
        3 years ago

        Hi Hannah,

         

        We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.

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