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Forum Discussion

Jon Hidden-Coley's avatar
Jon Hidden-Coley
Helpful | Level 5
3 years ago
Solved

Dropbox app won't open on Mac

Hi. I've come into work today to find that the Dropbox icon has disappeared from the finder on all our Macs. I can still access Dropbox by clicking on the folder in the sidebar, but the actual app w...
desktop
Dropbox Plus
Error Messages
Mac
  • Jon Hidden-Coley's avatar
    Jon Hidden-Coley
    3 years ago

    Hi Hannah,

     

    We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, Jon Hidden-Coley.

 

Are you still getting the above error now? Or did the app just crash and is not opening?

Jon Hidden-Coley's avatar
Jon Hidden-Coley
Helpful | Level 5
3 years ago

Hi Hannah,

 

We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    That's wonderful to hear, Jon.

     

    Perhaps the app got an update that fixed the issue you were having, can't say for sure without access to your account info, but I'm happy to hear everything is back to normal.

     

    If you come across any issues again, let us know.

     

    Have a great week ahead!

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