Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jon Hidden-Coley's avatar
Jon Hidden-Coley
Helpful | Level 5
3 years ago
Solved

Dropbox app won't open on Mac

Hi. I've come into work today to find that the Dropbox icon has disappeared from the finder on all our Macs. I can still access Dropbox by clicking on the folder in the sidebar, but the actual app w...
desktop
Dropbox Plus
Error Messages
Mac
  • Jon Hidden-Coley's avatar
    Jon Hidden-Coley
    3 years ago

    Hi Hannah,

     

    We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.

Jon Hidden-Coley's avatar
Jon Hidden-Coley
Helpful | Level 5
3 years ago

Hi Hannah,

 

We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

That's wonderful to hear, Jon.

 

Perhaps the app got an update that fixed the issue you were having, can't say for sure without access to your account info, but I'm happy to hear everything is back to normal.

 

If you come across any issues again, let us know.

 

Have a great week ahead!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!