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jsauser11's avatar
jsauser11
Helpful | Level 6
2 hours ago

Dropbox app won't run on PC which was idle for 4.5 months

Device Desktop PC B550M PG Riptied Mother Board Operating System/Browser (if using the web) (Windows 11 Home 64bit 25H2 Dropbox App Version (if using the app) 243.4.6956 Question or Issue He...
desktop
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey jsauser11, thanks for posting to our Community!

To be honest, since the Dropbox app hasn't run in such a long time, I would suggest the following steps, to avoid any overwriting of files:

  1. Sign out of the Dropbox desktop app to unlink it from your account
  2. Uninstall the app
  3. Delete the Dropbox folder (if the computer is unlinked, the deletions won't affect the saved files in your account)
  4. Reinstall the app

 

Let me know how it goes!

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