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jsauser11's avatar
jsauser11
Helpful | Level 6
3 hours ago

Dropbox app won't run on PC which was idle for 4.5 months

Device Desktop PC B550M PG Riptied Mother Board Operating System/Browser (if using the web) (Windows 11 Home 64bit 25H2 Dropbox App Version (if using the app) 243.4.6956 Question or Issue He...
desktop
windows
jsauser11's avatar
jsauser11
Helpful | Level 6
2 hours ago

Questions on the recommended reinstall process:

Sign out of the dropbox desktop app to unlink it from your account

Note: can't sign out on the desktop PC since the app won't run. Do you mean sign out on my laptop on which the app IS running?

Uninstall the app.

Uninstall it on the Desktop PC or the Laptop PC?

Delete the dropbox folder

Delete it on the Desktop PC or the Laptop PC?

Reinstall the app.

Reinstall on the Desktop PC or the Laptop PC?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 hour ago
jsauser11 wrote:

Note: can't sign out on the desktop PC since the app won't run.

You can unlink the computer from your Security page. Scroll down the page and you'll find a Devices section. Find the entry for your Desktop PC and click the trash can icon to the right.

jsauser11 wrote:

Uninstall it on the Desktop PC or the Laptop PC?

Desktop.

jsauser11 wrote:

Delete it on the Desktop PC or the Laptop PC?

Desktop. If you have the available disk space, I would rename it to Dropbox_OLD instead of deleting it, just in case. You can delete it if the install goes well.

jsauser11 wrote:

Reinstall on the Desktop PC or the Laptop PC?

Desktop. If the first install doesn't work, do an advanced reinstall.

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