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Forum Discussion

Fuquan's avatar
Fuquan
Explorer | Level 3
4 years ago
Solved

Dropbox application not installing on MacOS Ventura

Hi I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to th...
desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Fuquan, thanks for bringing this to our attention.

 

Can you try to install the application from this link and let me know what happens?

 

Thanks so much!

Claude-Yves PELSY's avatar
Claude-Yves PELSY
New member | Level 2
3 years ago

Doesn't work ! 

Sorry

/var/folders/66/ _68cvcq91w|47|9jvmvbtqdc0000gp/T/
dropbox_error1367usbv.txt

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi SPZero, to add onto what my colleague asked, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • SPZero's avatar
      SPZero
      Explorer | Level 3
      3 years ago

      I don't have a firewall or anything else that I think is problematic.  I did jsut install a VPN, bug t Dropbox didn't work before I installed it , and it doesn't work. now either.  Dropbox used to work before i upgraded to Ventura 3 or 4 months ago.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey SPZero, you should be able to add a screenshot to your reply, by clicking on the camera icon above the reply box.

         

        And can you confirm that Dropbox doesn't work with the VPN temporarily disabled?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi SPZero, have you tried reinstalling the app using this link directly?

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