Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Fuquan's avatar
Fuquan
Explorer | Level 3
4 years ago
Solved

Dropbox application not installing on MacOS Ventura

Hi I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to th...
desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Hey Fuquan, thanks for bringing this to our attention.

     

    Can you try to install the application from this link and let me know what happens?

     

    Thanks so much!

Claude-Yves PELSY's avatar
Claude-Yves PELSY
New member | Level 2
3 years ago

Doesn't work ! 

Sorry

/var/folders/66/ _68cvcq91w|47|9jvmvbtqdc0000gp/T/
dropbox_error1367usbv.txt

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi SPZero, to add onto what my colleague asked, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • SPZero's avatar
    SPZero
    Explorer | Level 3
    3 years ago

    I don't have a firewall or anything else that I think is problematic.  I did jsut install a VPN, bug t Dropbox didn't work before I installed it , and it doesn't work. now either.  Dropbox used to work before i upgraded to Ventura 3 or 4 months ago.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey SPZero, you should be able to add a screenshot to your reply, by clicking on the camera icon above the reply box.

       

      And can you confirm that Dropbox doesn't work with the VPN temporarily disabled?

      • SPZero's avatar
        SPZero
        Explorer | Level 3
        3 years ago

        Correct, with the VPN disabled it stilll doesn't work.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!