Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bryn999's avatar
bryn999
New member | Level 2
4 years ago
Solved

Dropbox application not starting on Mac

For the last few days the Dropbox desktop application on my Mac has failed to start. When I double-click the icon in the Applications folder, nothing happens. No error messages, no Dropbox icon appears at the top of the screen, and my files aren't synchronising to the Dropbox server.

 

Any ideas on how I can diagnose this? Does the application create log files anywhere?

 

I am using a MacBook Pro running Monterey 12.5.1

desktop
Mac
Setting up the apps
  • Walter's avatar
    Walter
    4 years ago

    Hey bryn999, sorry to hear you're having issues with this.

     

    Could you try reinstalling the desktop app and let me know if you notice any difference?

     

    I'd suggest that you tried the offline installer from this page, just in case.

     

    Let me know how it goes!

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey bryn999, sorry to hear you're having issues with this.

     

    Could you try reinstalling the desktop app and let me know if you notice any difference?

     

    I'd suggest that you tried the offline installer from this page, just in case.

     

    Let me know how it goes!

  • bryn999's avatar
    bryn999
    New member | Level 2
    4 years ago

    Thanks Walter. Reinstallation with the offline installer seems to have done the trick, and it all looks to be working again now.

  • hwliii's avatar
    hwliii
    New member | Level 2
    3 years ago

    Just reinstalled Dropbox on my MacBook Air running Ventura, and Dropbox still will not launch, nor will its icon show up in the menu bar...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey hwliii, sorry to hear about this.

     

    Are you also getting some kind of error message? Or just nothing happens?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!