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Jose_Lascurain's avatar
Jose_Lascurain
New member | Level 2
2 years ago
Solved

Dropbox application not working when I click my icon on the task bar.

Hello

I'm a DROPBOX PLUS user in 3 different PCs. Along more than a year the application does not open. But the icon appears on the taskbar and sincronization keeps functioning. But unable to see online folders, smart sync options, etc..

 

I have already reseted the Windows pasword, and in one of the PC made the cycle of unstalling, rebooting, and reinstalling the program with no results. 

Is this an issue with W11? 

Thanks

desktop
Setting up the apps
windows
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the update, Jose!

     

    You don't lose anything at all and I'm glad I could help. 🙂

     

    If you need anything else, let us know.

     

    Have a great weekend!

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  • Jose_Lascurain's avatar
    Jose_Lascurain
    New member | Level 2
    2 years ago

    Hi Megan this is the contextual menu when clicking over a folder. I can not see online folders 

    I thing if it could be a problem of permits with W11?

  • Jose_Lascurain's avatar
    Jose_Lascurain
    New member | Level 2
    2 years ago

    Just reviewed firewall permits and ok.

    Unable to see permits from ESET av. but doc from Dropbox says it is compatible.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jose_Lascurain, just wanted to clarify something, to make sure I have this right.

     

    It looks like the app is working fine, syncing, etc., all context menu items are there when you right-click on a file, but the issue is that you don't have the option to make your files online-only, right?

     

    Can you check this page to see if the Dropbox system extension is enabled?

  • Jose_Lascurain's avatar
    Jose_Lascurain
    New member | Level 2
    2 years ago

    Working. From preferences menú at the dropbox icon at taskbar  it works and I can see and select only online folders. It looks that the only problem is that when clicking on the icon of programs it doesn't open.  At this point I don't know if I lose anything by only acessing by the icon on the taskbar and mnaging "preferences" contextual folders.  Thank you very much!

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Jose!

     

    You don't lose anything at all and I'm glad I could help. 🙂

     

    If you need anything else, let us know.

     

    Have a great weekend!

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