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jhedleyj's avatar
jhedleyj
Helpful | Level 7
3 years ago

Dropbox Backup shows external drive not plugged in even though it is

I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged ...
Computer Backup
desktop
Dropbox Backup
Error Messages
sync
natachajay's avatar
natachajay
New member | Level 2
3 years ago

Can we get an update on this? I am experiencing the same issue.

radiofc's avatar
radiofc
Helpful | Level 5
3 years ago

Did you solve this? I am facing the same issue..

  • joeking1's avatar
    joeking1
    Explorer | Level 4
    3 years ago

    I have the same issue.. Backup is working, but Drive in Backup shows as "unplugged" and prompt asks to "Plug in [DRIVE] to resume backup and keep your files up-to-date" 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi joeking1, I hope you’re doing well and apologies for the late reply, radiofc. 

       

      If this is still an issue on your desktop apps, can you send me the app version that the Dropbox app’s running on your devices? 

       

      Also, did this start happening after restarting your computers?

      • joeking1's avatar
        joeking1
        Explorer | Level 4
        3 years ago

        Dropbox V 171.4.6182 is the only version I could find.  Windows 11 64-Bit.

  • Jaquie D's avatar
    Jaquie D
    Explorer | Level 4
    2 years ago

    I have been experiencing a similar issue with Dropbox Backup on my Mac for the past few days.  I thought that restarting might sort this out but it hasn't.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Jaquie D and anyone else having this issue.

       

      Can you hover over your Dropbox icon and let me know what the sync status of the app is and which version you're currently using?

      • Jaquie D's avatar
        Jaquie D
        Explorer | Level 4
        2 years ago

        Hi Hannah, the sync status says "Up to date" and the version no. is 182.4.6427.

         

        Thanks 

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