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jhedleyj's avatar
jhedleyj
Helpful | Level 7
4 years ago

Dropbox Backup shows external drive not plugged in even though it is

I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged with lots of buttons now greyed out. This has the disadvantage of not allowing me to adjust the folders I would like to back up. So I did unplug it and plugged it back in again to no effect. It seems to be backing up with the initial folder selection as expected though.

I am running version 161.4.4923 and Ventura 13.0.1 and the SSD is formatted as APFS.

 

 

Computer Backup
desktop
Dropbox Backup
Error Messages
sync

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try rebooting the machine, while leaving the external drive connected to the machine, to see if this helps?

  • Jaquie D's avatar
    Jaquie D
    Explorer | Level 4
    3 years ago

    I have tried restarting but Dropbox Backup still says the drive is unplugged.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance.

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