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Dropbox Capture screen recording skips and buffers upon playback
When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?
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Looks like 103.9.0 . It is a brand new install on a new machine.
I'm getting very frustrated with Capture on Desktop. I have a brand new PC running windows 11 and have uninstalled and reinstalled Capture. The sound is garbled every time. I can see from the thread that this has been an issue for a while. Is there still no fix?
I gave up getting this to work on a PC, and waiting for Dropbox to fix it. I am using Capture on Mac OS without issues.
Hi Hannah, I made the original post and am coming back (I stopped getting notifications on the thread).
I just uninstalled and re-installed, then restarted. Still having skipping/buffering issues.
I'm just recording something on my chrome browser (I'm recording the whole screen). Nothing else is running on my computer. Any ideas?
Hi Hannah, thank you for your very quick reply. I was doubtful, but in the end I did uninstall and re-install the Capture app, and it is now working absolutely fine, not stuttering or dropouts, even on the 1080p and 4k quality settings. I'll test again tomorrow and report back here if the problem comes back, but at the moment it's looking good! Thanks for the suggestion.
Hi Megan,
I'm having the same problem.
I have a brand new very powerful Dell XPS desktop running Windows 11.
I'm also on a fibre internet connection, with >160GB download and 37GB upload speeds (just tested now).
The Capture facility is unusable as the audio stutters, especially at the beginning.
Why should the browser matters, as i have the Capture app downloaded on my desktop?
Can you help, as at the moment, I'll have to explore other options?
