Forum Discussion

Wojtek Fus's avatar
Wojtek Fus
New member | Level 2
10 months ago

Dropbox Capture video skips and buffers when I record.

Hey, I've been using Dropbox Capture to feedback on a project. I love the idea of quickly sharing a video like that. There is one problem though - I cannot reliably record a screen capture with voice...
desktop
windows
Wojtek Fus's avatar
Wojtek Fus
New member | Level 2
10 months ago

Thanks Megan! Yes, I am usually running Blender and noticed that these issues happen when GPU is occupied, although the task is not utilizing GPU heavily. This issue is not happening with OBS or any other screen recorder though. Usually the bigger the screen space that is being recorded (4k) the more likely I will get skipping issue. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Wojtek Fus, thanks for the info! 

It might sound trivial, but have you tried rebooting the device ever since you first noticed this issue? 

What about trying to quit and relaunch the app?

If none of these steps work, can I send you an email in order for us to have a closer look into this? 

  • Wojtek Fus's avatar
    Wojtek Fus
    New member | Level 2
    10 months ago

    Yes I tried all of these. This issue has been persisting for over a year. Sure please reach out to my email, I can send you some of the bugged videos.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      I just sent you an email Wojtek Fus!

      I'll see you there, thanks! 

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