When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?

Sorry. On you second question. I havent tried audio recordings. I don't have a need for audio only recordings. I downloaded another capture tool and the AV is perfect. Capture is just simpler if I can get it to work.

enoziak There won't be a fix. We have had this issue for a year. We just canceled our subscription and moved to something else.

Not a problem, Roscoe1! I'm glad to see it's working now and of course, if you do come across any other issues, please let us know. Have a wonderful day!

I'm getting very frustrated with Capture on Desktop. I have a brand new PC running windows 11 and have uninstalled and reinstalled Capture. The sound is garbled every time. I can see from the thread that this has been an issue for a while. Is there still no fix?

Looks like 103.9.0 . It is a brand new install on a new machine.

Dropbox Capture screen recording skips and buffers upon playback

47 Replies

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Jay
Dropbox Community Moderator
3 years ago
Hi sbacuemo, thanks for bringing this to our attention.

Is this occurring on anything you're trying to record, or only on specific apps or areas of the screen?

This will help me to assist further!
sbacuemo
New member | Level 2
3 years ago
It's happening with anything I record. The Dropbox Capture sits in my windows tray - when I take any screen record with it, I get these skips. I tried recording something in Google Chrome, and just now I tried recording my desktop. Same skipping / buffering.
Jay
Dropbox Community Moderator
3 years ago
Do you have any other apps that could be running at the same time and affecting the performance of the app during its recording?
jsonderg
Explorer | Level 4
3 years ago
I have the same problem. Capture v97.6.0. Windows Laptop with evo i7. MS Edge browser. Have done two screen recordings and the audio is very much messed up.
Megan
Dropbox Community Moderator
3 years ago
Hi jsonderg, how are you today?

You mentioned that you're using MS Edge browser when you notice this issue, right? Does this happen on Edge only, or when you try to record somewhere else too?

Let me know more, and we'll take it from there!
jsonderg
Explorer | Level 4
3 years ago
I didn’t try another browser on the PC. I suggest Dropbox performs testing.
Megan
Dropbox Community Moderator
3 years ago
Hi jsonderg, I see where you're coming from, and we'd be happy to check on our end, however we'd need to identify if this is a browser specific issue, or if it's an actual issue with Capture.

When you have a moment, please feel free to give it another go, on a different browser, and let us know what you find. Thanks!
Roscoe1
Explorer | Level 4
3 years ago
Hi Megan,
I'm having the same problem.
I have a brand new very powerful Dell XPS desktop running Windows 11.
I'm also on a fibre internet connection, with >160GB download and 37GB upload speeds (just tested now).
The Capture facility is unusable as the audio stutters, especially at the beginning.
Why should the browser matters, as i have the Capture app downloaded on my desktop?
Can you help, as at the moment, I'll have to explore other options?
Hannah
Dropbox Community Moderator
3 years ago
Sorry to see you're having issues with the Dropbox Capture app, Roscoe1.

Have you tried any troubleshooting steps, like restarting your computer, uninstalling and reinstalling the Capture app, etc. to see if they help?
Roscoe1
Explorer | Level 4
3 years ago
Hi Hannah, thank you for your very quick reply. I was doubtful, but in the end I did uninstall and re-install the Capture app, and it is now working absolutely fine, not stuttering or dropouts, even on the 1080p and 4k quality settings. I'll test again tomorrow and report back here if the problem comes back, but at the moment it's looking good! Thanks for the suggestion.