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Steve-S's avatar
Steve-S
Helpful | Level 5
2 years ago

Dropbox Capture won't start after system reboot or restart

Hi,

 

I'm on Windows 10, Dropbox Pro Plan, and really would like to use Dropbox Capture.
However after installing it only works until I reboot or restart the PC.
After a restart there's no taskbar icon.
Manually starting the app (via start menu) etc. silently fails (no message whatsoever) and there's also no indication in the task manager of it running.
Shortcuts don't work either.
Only if I remove the app and re-install it will work again, but only until the next restart.

As I said I really like Dropbox Capture and would love to replace SnagIt, but I cant' just install the app every time I need to take a screenshot etc.

Is there a known fix to this?
Thanks a lot,

Steve

desktop
Dropbox Capture
Windows

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there Steve-S, sorry to hear you're having issues with this.

     

    Could you please take a look at your system tray for the Dropbox Capture icon and let me know if it's running now?

     

    If it is, could you access the app's settings and navigate to the Advanced tab under Preferences to see if the option to 'Launch on startup' is checked?

     

    Thanks a bunch, Steve. 

    • Steve-S's avatar
      Steve-S
      Helpful | Level 5
      2 years ago

      Hey,

       

      thanks for the quick reply.
      When I said "taskbar,"  I meant "system tray", sorry,  should have been more clear.

      There's also no system tray icon 😢

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can you try searching for the app on your computer and running it from there Steve-S?  

         

        If not, you can try reinstalling it too. 

  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Steve-S,

     

    I hope you're doing well today!

     

    I just wanted to let you know that our engineers are fully aware of this issue and they are currently working on a solution for you. 

     

    In the meantime, would you be able to tell me if your main.log file is located at %appdata%/../Local/Packages/dropboxcapture  or %appdata%\Roaming\Dropbox-Capture\logs? This will help with the work our engineers are doing.

     

    Thanks!

    Graham

    • Steve-S's avatar
      Steve-S
      Helpful | Level 5
      2 years ago

      Hi Graham,

       

      thanks for the reply.
      I did a search (with Everything) for "main.log" and the only Dropbox related entry was this:

      C:\Users\<myusername>\AppData\Local\Packages\DropboxInc.49937EE97073A_xbfy0k16fey96\LocalCache\Roaming\Dropbox-Capture\logs\main.log

      I did start Dropbox Capture manually.

      Hope that helps in a way - or feel free to ask for any info that might be useful.

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