Forum Discussion

Blinick's avatar
Blinick
Helpful | Level 5
6 years ago

Dropbox.com not accessible via desktop, throwing weird error

Hello, I am receiving error: NET::ERR_CERT_AUTHORITY_INVALID Here's what I can tell you: I am an expat living in Indonesia. I know there are some govt blocks but Dropbox is not one of them and I can...
desktop
Error Messages
Setting up the apps
Web
Blinick's avatar
Blinick
Helpful | Level 5
6 years ago
Hi Daphne,

Thanks for the message. Unfortunately as I can only reach this page via mobile, I only see a place to enter text so I cannot send a screenshot but here is all the text that appears (from incognito): (the only two buttons are “back to safety” and “show/hide advanced”)

Your connection is not private
Attackers might be trying to steal your information from dropbox.com (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_AUTHORITY_INVALID
dropbox.com normally uses encryption to protect your information. When Google Chrome tried to connect to dropbox.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be dropbox.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.

You cannot visit dropbox.com right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for getting back to me here Blinick!

 

A screenshot of this would be best, as the visual is very helpful in these circumstances.

 

Since you're using your mobile, you can take a screenshot or picture of the error, and create a shared link to the file.

 

You can just paste the link here since you can't attach it in your reply directly.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey Blinick; I'm sorry to jump in here, but why are you not trying a secure internet protocol (HTTPS instead of HTTP) by using the following link?

       

      https://www.dropbox.com/

       

      Does this also give you an error?

      • Blinick's avatar
        Blinick
        Helpful | Level 5
        6 years ago
        Hi Walter,

        No problem I appreciate any help. I have tried both http and https. I’m beginning to feel hopeless actually. I’m fairly savvy with the web and have gone to two pages on a windows forum where no one could give me a solution. I’ve literally tried everything.

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