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R2more's avatar
R2more
Helpful | Level 5
8 years ago
Solved

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
Alerod's avatar
Alerod
New member | Level 2
8 years ago
Muy Dropbox app forma Android keeps crashing al the time. It gets closed a few seconds after I open it. I hace tried to uninstall and install again. It did not help.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey there Alerod - I moved your post here since we're getting such reports from some users lately and wanted to keep things neat and under one thread. 

Can you please let me know if I may reach out directly to the email address you use for your forum's profile so we can have a more in depth look together with all of our tools available? 

Let me know and we'll take it from there. 

  • Alerod's avatar
    Alerod
    New member | Level 2
    8 years ago

    Jep, it is [personal information removed by moderation for security reasons] Thanks!

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      You can have a look at your email whenever you get a chance Alerod & we’ll take it from there. Thanks & happy Friday! 

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