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Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
8 years ago
Solved

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
Megaman's avatar
Megaman
Explorer | Level 3
8 years ago

I am having the same issue with my Meizo M2 Note on Android 5.1

 

App keeps crashing when I open it.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Thanks for reporting here Megaman. To further investigate, I’ve sent you both a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience & we’ll take it from there!

  • bit_nibble_bite's avatar
    bit_nibble_bite
    Explorer | Level 3
    8 years ago

    Hello,

    I'm also experiencing the same problem of starting but immediate crash on my Android 5.1 phone.

    Is there a fix I can try ?

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Sorry to hear about this bit_nibble_bite - can you confirm that this is happening on our latest version of the mobile app ( currently 120.2) and after you have cleared your cache memory?

      Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To do this on your Android device:

      - Tap the menu icon in the upper-left corner of the screen
      - Select "Settings"
      - Select “Clear Cache”

      Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

      Keep us posted on your findings please!

      • hannns66's avatar
        hannns66
        Helpful | Level 5
        8 years ago

        As I have the same problem since one month - I dont understand this advice for clearing the cache. All users are claiming that Dropbox is disappearing immediately after launching it. How you can "tap the menu item" if Drobox is gone?

        And by the way - with Google Play you will not get the Version 120.2 - there is offered the version 118.2.2  from Oct. 24th .... But after several attempts this morning I reinstalled my old version and switched off the automatic update.

        I am frustrated.

         

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