Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox crashing on Android
For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+). Latest version of Dropbox I have installed is v.114.2.12 I cleared app and phone cache, uninstalled, reinstall...
Hello,
I'm also experiencing the same problem of starting but immediate crash on my Android 5.1 phone.
Is there a fix I can try ?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear about this bit_nibble_bite - can you confirm that this is happening on our latest version of the mobile app ( currently 120.2) and after you have cleared your cache memory?
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account? To do this on your Android device:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Keep us posted on your findings please!
As I have the same problem since one month - I dont understand this advice for clearing the cache. All users are claiming that Dropbox is disappearing immediately after launching it. How you can "tap the menu item" if Drobox is gone?
And by the way - with Google Play you will not get the Version 120.2 - there is offered the version 118.2.2 from Oct. 24th .... But after several attempts this morning I reinstalled my old version and switched off the automatic update.
I am frustrated.
I found out that if you disable any network, wifi or phone then dropbox starts without collapsing... is it the same for all of you?
Yes, when disabling network Dropbox will not crash (I reported this to Dropbox 4 weeks ago). But this does not help to update the program.
The cache is a mystery for me. Because if you clear the cache when disabled with network - the cache is not getting empty. This you can see if you go to the maintenance for apps in the Android-system level. And it does not help if you clear the cache in Android-system level too ... and at least it does not help if you clear the cache by making a factory reset ....
I cleared the cache by going into Apps in the android menu.
Like others in this thread I'm unable to do anything within dropbox as it crashes immediately on start up if I have data or wifi switched on.
I tried switching off data/wifi starting db then clearing cache then sign out followed by sign in but as soon as data/wifi put back on db crashed
I uninstalled/reinstalled with only 118.2.2 available on play store but no change to problem
- Walter
Thanks for letting me know and sorry for my last reply - I'm on a BETA version of the Android app myself (currently running 121.10) and as it seems, I've jumped up the gun here; apologies again.
Would it be OK if I reached out via email (to the address you use for your forum's profile) so we can get an exact report and maybe send it to our technicians to have a further look bit_nibble_bite?
Sure no problem. May not get back to for a couple of days or so.
