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R2more's avatar
R2more
Helpful | Level 5
8 years ago
Solved

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
bit_nibble_bite's avatar
bit_nibble_bite
Explorer | Level 3
8 years ago

I cleared the cache by going into Apps in the android menu.

Like others in this thread I'm unable to do anything within dropbox as it crashes immediately on start up if I have data or wifi switched on.

I tried switching off data/wifi starting db then clearing cache then sign out followed by sign in but as soon as data/wifi put back on db crashed

I uninstalled/reinstalled with only 118.2.2 available on play store but no change to problem

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Thanks for letting me know and sorry for my last reply - I'm on a BETA version of the Android app myself (currently running 121.10)  and as it seems, I've jumped up the gun here; apologies again. 

Would it be OK if I reached out via email (to the address you use for your forum's profile) so we can get an exact report and maybe send it to our technicians to have a further look bit_nibble_bite?

  • bit_nibble_bite's avatar
    bit_nibble_bite
    Explorer | Level 3
    8 years ago

    Sure no problem. May not get back to for a couple of days or so.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    I just sent you an email bit_nibble_bite - whenever you get the chance get to back me through that support ticket so we can continue our investigation.

    Thanks again and, if we don't speak soon enough, have a lovely weekend!

  • hannns66's avatar
    hannns66
    Helpful | Level 5
    8 years ago

    Hello Dropboxers with Android 5.1! Try to download version 120.2.2, which is offered since several days. I did it just now and for me it seems to be stable! So I hope the stability will not disappear till tomorrow ....

  • ikopach's avatar
    ikopach
    New member | Level 2
    8 years ago

    Version 120.2.2 also works for me as expected. Thanks

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