Dropbox desktop app can't connect after a Windows 11 update

I too may need to switch to oneDrive as this issue doesn’t seem to get the prompt attention of developers.  

Hi team, Happy holidays,

Yes, I have tried all antivirus options by default is on no restriction list as usual on the past it was set automatically. But also tried to add more options, but still on connecting the desktop app, so is pretty annoing to keep working like this, if not solution will decide to swith to one drive, but want to avoid all that pain

When ever I click on a folder it takes forever to opem. In addition the recent update on 11 my dropbox is indexing again and I cannot just go in anymore and choose what folders i want offline.

PLEASE HELP IM LOSING TOO MUCH TIME OF WORK!

Hey mitgeek, sorry to see that you're also having trouble with the Dropbox application.

While there's no way for the Dropbox app to stop auto-updating, we'll happily look into the issue with you.

Can you send us a screenshot of what you see when you hover over the Dropbox icon in your system tray?

Also, how many files do you currently have in your Dropbox folder?

I'm having the same issue here as well.   I don't think this has to do with firewalls or accessing any servers. 

I'm noticing that the Offline installer v210.5.4894 and today I tried offline Installer v211.5.32 both work in compatibilty mode until the darn app auto updates itself to current version then becomes stuck in the Starting up mode.  

Dropbox support - please help us with a version that does not have autoUpdate so we can live our lives until the support team figures this out.  

Hey JohnnyMx2, let me also jump in here!

Keep in mind that incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, so this could also be the case there.

However, if your date and time are correct you might also want to check this Help Center article. 

You mentioned that you've already checked your firewall and proxies, but if you have an antivirus and/or firewall running, make sure you do the following:

- Allow "Dropbox" (or "Dropbox.exe") to access ports 80 (HTTP) and 443 (HTTPS).
- Add dropbox.com to the list of approved sites (white list) and make sure it is not on a black list.
- In general, you need to allow *.dropbox.com and *.getdropbox.com to access all the hosts in our domain, since our IPs are constantly changing you need to approve/unblock by domain.
- Some antivirus have special features that scan SSL traffic, please review your vendor's documentation and make sure you exclude Dropbox from the list.
- Some firewalls also act as proxies for your computer, so you might need to add them in the proxies Preferences panel to correctly connect.

Hi Nancy,

Thanks for keeping communication on this. Yes, I have re-started several times but still not connect to dropbox app. 

Hope you don’t mind if I jump in, JohnnyMx2. From what I understand from the screenshot, your Dropbox app is stuck at starting, correct? 

Have you restarted your computer, since the Windows update, and it didn't make a difference?

Hi Walter,

Below can find the screenshots:

Hi there JohnnyMx2 - sorry to hear you're having issues with this.

Can you please send us a screenshot of the app's exact status and version as shown in your task bar? 

Does the issue persist if you boot your computer in Safe Mode?

Let us know more when you get the chance, and we'll take it from there.