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Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5
I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all th...
got it. please also confirm that i don't have to delete all the existing dropbox folders in finder.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorAll you'd need to delete would be any Dropbox system folders, not your actual content powerfoot.
This won’t affect or remove the files in your Dropbox folder.
Can you locate the same icon on your menu bar, next to your WiFi and hover your mouse there? What is the app's syncing status, and version at the moment?
when i clicked on the icon, it was struggling to sync and continuously circling and wouldn't let me sign in. i accidentally clicked quit and it disappeared from the menu bar. when I clicked on preferences, the popup window displayed. please see screenshot.
the icon displayed again and here's what it's doing.
i restarted my laptop, yes and still unable to sign in and the desktop app still not opening.
please advise.
- Jay
Is this a company-managed device, or a personal machine? Do you have any proxy, VPN, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
no to all. it was working perfectly fine until I noticed it wasn't syncing and couldn't open the desktop app over a week ago.
it was all connected to this account, but I'm only able to login via website/mobile app and not on the desktop. it doesn't even open.
- Hey powerfoot,
Are you accessing the dropbox from Germany/Berlin/Hamburg by any chance? Can you determine the result of a call to "Traceroute dropbox.com" in a terminal and post it? no, i'm in the U.S.
result attached.
- Thanks. I'm afraid the last line would be the most interesting, and that's probably where the error comes when the router accesses dropbox.com. After that there was an abort of traceroute?
no idea, that's the result of the trace. so it just disconnected?
Yes - but the screenshot is missing the very last line where it says "aborted" or similar. I had a broken route to dropbox.com since Thursday accessing from Berlin, Germany. Today it seems to be fixed eventually.
for me, it didn't say "aborted" or anything. the last line is what was displayed and a bunch of * * * * * * * * * line after line.
