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Dropbox desktop app won't install on Windows 11 and gives me an error
Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated.
This is the latest error code:
I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt:
- Normal install
- Normal install, run as admin
- Offline installer
- Offline installer, run as admin
- Offline installer run as admin with all antivirus/firewall turned off
I'm in China, so tried all the above with and without VPN turned on.
Any thoughts?
After a few weeks of trying to isolate the problem, it seems that the issue was with Astrill VPN setting up a .dll file that messed things up. Since I needed Astrill on to get Dropbox to work due to local issues, then it wasn't easy to isolate the problem.
I think, though, with the '5 eyes' privacy issues and the political issues currently exacerbating over the Atlantic, it's time for me to switch to European-based companies and servers. Thank you, Dropbox. It's been a good run.
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Still stuck here. Any thoughts on how to proceed? Any logs or file dumps I can post here to help?
If I can't get Dropbox to install, I'm going to have to look for alternatives.
- Hannah
Dropbox Community Moderator
Hey Sir_Caramel, have you tried creating a new user profile to see if the issue persists there?
Hello Hannah,
I tried to do that - same thing.
I didn't expect it would be a fix - the error occurs during installation before user account sign-in/account creation. Thank you for your help so far, though.
Looking through the forum, this seems to be a problem that is cropping up for a few other users.
I asked earlier but got no reply - are there any logs or file dumps I can send in to help faciliate and expedite the process to remedy this situation? I've already had to set up Sync to get on with my work. I don't want to dump Dropbox entirely because of this problem.
Thanks.
- Dell_Dropbox
Community Manager
Sir_Caramel Members are reporting that installing Dropbox version "Dropbox219.4.4463" is resolving this issue for them.
You'll be able to find our offline installer here.
Let me know how it goes.
Dell_DropboxThanks for the heads up. I did a full Dropbox uninstall with Regedit clearup after win 11 app uninstall. After reinstalling, I get the same error message as in OP.
Not working here, for some reason.After a few weeks of trying to isolate the problem, it seems that the issue was with Astrill VPN setting up a .dll file that messed things up. Since I needed Astrill on to get Dropbox to work due to local issues, then it wasn't easy to isolate the problem.
I think, though, with the '5 eyes' privacy issues and the political issues currently exacerbating over the Atlantic, it's time for me to switch to European-based companies and servers. Thank you, Dropbox. It's been a good run.
