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Josephus F.'s avatar
Josephus F.
Helpful | Level 5
3 years ago
Solved

Dropbox does not show up in the Finder Side Bar (Apple Sonoma)

 

Google Drive appears in the SideBar section Locations but DropBox does not appear there

Why not ?

 

desktop
Mac
Setting up the apps
  • shaferkg's avatar
    shaferkg
    3 years ago

    Okay, problem solved, or at least a workaround. I just clicked and dragged the DB file folder from my hard drive directory to the sidebar and it's now showing up. NOTICE that DB still DOES NOT show up in the Finder settings. In the past, it DID show and we could click the box to include it on the sidebar.

    I'm going to do a restart and see if the DB folder stays on the sidebar. If you don't hear back from me, it did show up so this workaround worked. No news is good news.

     

    [Removed as per Community Guidelines]

     

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Okay, so if the Dropbox folder is not in your CloudStorage folder, can you please try to reinstall the app just by running the installer here and let me know how it goes?

  • Josephus F.'s avatar
    Josephus F.
    Helpful | Level 5
    3 years ago

    Why not admit that DB is not working on Sonoma ?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    As far as we're aware, the app does work normally on Sonoma.

     

    Have you tried reinstalling the app, without uninstalling it first, using this link?

  • Josephus F.'s avatar
    Josephus F.
    Helpful | Level 5
    3 years ago

    R U kidding me? there are others too that have the same problem

  • shaferkg's avatar
    shaferkg
    Helpful | Level 5
    3 years ago

    I'm looking at this thread and don't see a solution. I upgraded to Apple Sonoma and DB is no longer showing up on Favorites. Is there a fix in the works?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    shaferkg, just to clarify, do you still see the small Dropbox icon in your menu bar (at the top part of your screen)? 

     

    If you can’t find the Dropbox folder under your Locations either, please follow these steps, and let me know if you can locate it now.

  • shaferkg's avatar
    shaferkg
    Helpful | Level 5
    3 years ago

    Yes, the Dropbox icon shows on the menu bar but not in the Finder. I cannot find it to add to favorites as I could before upgrading to the new IOS. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Alright, let’s try something else. 

     

    Please click on the Dropbox icon in your menu bar this time, and then click on a small folder icon that should be showing at the top of the pop-up window (between a globe icon and the search bar). Are you being redirected to your local Dropbox folder now?

     

    If not, please click on the avatar with your initials/profile picture > Preferences, and send me a screenshot of what you see under your Sync tab.

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