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Hug hug's avatar
Hug hug
New member | Level 1
9 months ago
Solved

Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.

Hello, My dropbox stopped replicating of PC / Windows 11 So uninstalled and re-installed. At installation I get: error 1073741819 and installation fails all the time What should I do?
desktop
Install
sync
  • asd saiyan's avatar
    asd saiyan
    9 months ago

    Dropbox version "Dropbox219.4.4463" worked for me. Thanks a lot.  PROBLEM FIXED.

Francois4's avatar
Francois4
Explorer | Level 3
6 months ago

Hi, I have the same problem. I use the basic Dropbox with a limit to three devices. I use it only on my laptop and my phone. But I had to reinstall Dropbox on my (same) laptop twice. I have still only 2 devices, but Dropbox considers that I have reached the maximum of 3. I have cancelled the old versions on my laptop, but it doesn't change. What can I do ? Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for bringing this to our attention, Francois4.

    So, when you go to your security page here, do you see that you currently have 2 devices connected to your account?

    Also, what's the exact error message you're getting? Can you send us a screenshot?

    • Francois4's avatar
      Francois4
      Explorer | Level 3
      6 months ago

      Many thanks for your answer. With the link you gave me I see one device connected (my phone) and 3 times my laptop dissociated from Dropbox.

      Therefore I think Dropbox considers that I have already reached the limit of 3

      The exact message I get when trying to load Dropbox is "L'installation a échoué en raison d'une erreur inconnue. (Code d'erreur: -1073741819). Consultez le lien ci-dessous pour savoir comment effectuer une réinstallation avancée." But there is no link below the message.

      I cannot send a screenshot, the images are refused. How can i do ?

      Thanks for your help !

    • Francois4's avatar
      Francois4
      Explorer | Level 3
      6 months ago

       

      • Francois4's avatar
        Francois4
        Explorer | Level 3
        6 months ago

         

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