Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Hug hug's avatar
Hug hug
New member | Level 1
9 months ago
Solved

Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.

Hello, My dropbox stopped replicating of PC / Windows 11 So uninstalled and re-installed. At installation I get: error 1073741819 and installation fails all the time What should I do?
desktop
Install
sync
  • asd saiyan's avatar
    asd saiyan
    9 months ago

    Dropbox version "Dropbox219.4.4463" worked for me. Thanks a lot.  PROBLEM FIXED.

Francois4's avatar
Francois4
Explorer | Level 3
6 months ago

Above are the screenshots.

The first one says that one device is connected (my phone) and 3 times my laptop are dissociated. Therefore I think that Dropbox considers that I have already reached the limit of 3. How to clean that 

The second one is the screenshot of the error message when trying ro reinstall Dropbox

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Francois4, hope you don't mind me jumping in. 

    You can click on the trash can icon next to the computer/desktop app sessions you’d like to delete and this should resolve the issue. 

    If you still have an issue with reinstalling the Dropbox app after that, let us know.

    • Francois4's avatar
      Francois4
      Explorer | Level 3
      6 months ago

      Hi Nancy

      I have deleted the 3 devices with the trash icon and rebooted the computer, but no change, always the same error message!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Hi Francois4, that error message should be unrelated to the device limit on your Dropbox account.

        Could you try an advanced reinstall of the app using the steps in this link?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!