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Hug hug's avatar
Hug hug
New member | Level 1
9 months ago
Solved

Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.

Hello, My dropbox stopped replicating of PC / Windows 11 So uninstalled and re-installed. At installation I get: error 1073741819 and installation fails all the time What should I do?
desktop
Install
sync
  • asd saiyan's avatar
    asd saiyan
    9 months ago

    Dropbox version "Dropbox219.4.4463" worked for me. Thanks a lot.  PROBLEM FIXED.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi Francois4, that error message should be unrelated to the device limit on your Dropbox account.

Could you try an advanced reinstall of the app using the steps in this link?

Francois4's avatar
Francois4
Explorer | Level 3
6 months ago

Hi Jay, I have done everything : uninstall of Dropbox app, complete cleaning of all folders Dropbox in the Windows register and folders %LOCALAPPDATA%, %APPDATA%, %PROGRAMFILES% and %PROGRAMFILES(x86)%, and then reopened the laptop. First result, I can load the Dropbox app, but impossible to install it, I still get the error message -1073741819. But this time there is a link to open. They recommend to make a complete installation, but I still get the same error message ...
What to do ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Is this a personal machine, or a company-managed device?

    Do you have any firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try temporarily disabling them when installing the app?

    Lastly, could you download the full version of the Dropbox desktop installer from this page and try using that with the advanced reinstallation steps?

    • Francois4's avatar
      Francois4
      Explorer | Level 3
      6 months ago

      Hi Jay

      I use a personal machine.

      I had already tried the firewall. However I have disabled Windows Defender to install the app.

      I had already tried the full version of the Dropbox deskstop installer, but I have recleaned everything, rebooted, reload the full version, and it is even worse : I cannot even begin the installation process, with the error message " Echec de l'installation. Echec du demarrage du programme d'installation de Dropbox" !

      Do you have the possibility to take the control of my laptop to check what is not working ?

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