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Hug hug's avatar
Hug hug
New member | Level 1
9 months ago
Solved

Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.

Hello, My dropbox stopped replicating of PC / Windows 11 So uninstalled and re-installed. At installation I get: error 1073741819 and installation fails all the time What should I do?
desktop
Install
sync
  • asd saiyan's avatar
    asd saiyan
    9 months ago

    Dropbox version "Dropbox219.4.4463" worked for me. Thanks a lot.  PROBLEM FIXED.

bosmancito's avatar
bosmancito
Explorer | Level 3
5 months ago

I face the same problem.

My Dropbox stopped replicating of PC / Windows 11. So I uninstalled and re-installed, disabled antivirus and firewall and at installation I got error 1073741819. I formatted my computer back to factory settings, installed Dropbox, and I got it working for a few days. 

Two days ago, it stopped executing again, I could not open it and therefore the new files that I placed in my local Dropbox folder would not synchronize with the cloud. So, I uninstalled and reinstalled, and got error 1073741819 again. I disabled antivirus and firewall, closed Dropbox, uninstalled the program, restarted my computer, deleted Dropbox folders at “HKEY_LOCAL_MACHINE” , deleted all Dropbox folders at “%LOCALAPPDATA%”, “%APPDATA%”, “%PROGRAMFILES%” y “%PROGRAMFILES(x86)%”, updated Nvidia drivers, reinstalled a couple of Dropbox full versions of the software, including Dropbox219.4.4463 and still, it doesn't work. I get error 1073741819 all the time.

I have also created a new user with administrator rights, tried to install the program, but it doesn't respond. If I search for it, I can see Dropbox among my programs, but if I click on it, it will not even open. 

I have been using Dropbox with a subscription for over 15 years, but I must admit that I have grown tired of facing so many problems that caused me to waste so much time trying to solve them and I have started searching for other alternative software. 

 

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
5 months ago

Hi bosmancito​ and TheFieldMarshall​,

Could you please attempt to install Dropbox using the following Enterprise installer link instead? 

https://client.dropbox.com/desktop/desktop-dropbox/requestdownload?install_type=enterprise_install&platform=win&arch=x86_64&build=228.4.5567

If the issue persists, please confirm whether you have any antivirus software installed? If not, are you using a VPN or proxy?


The Error code -1073741819 (hexadecimal: 0xC0000005) is a Windows access violation error. It typically occurs when an application tries to access memory it is not permitted to, often due to:

  • Corrupted system files
  • Faulty or incompatible drivers
  • Software bugs or conflicts
  • Hardware issues (RAM, disk errors)

 

1. Run System File Checker (SFC)

  • Open Command Prompt as administrator.
  • text
    • sfc /scannow
  • Let the scan complete and follow any repair instructions.

2. Use Check Disk Utility

  • In Command Prompt (admin), type:
    • chkdsk /f /r
  • Confirm scheduling if prompted, then restart your computer

Try these steps and let me know how it goes.

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