Forum Discussion

arrysaa's avatar
arrysaa
Explorer | Level 4
2 years ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
desktop
Error Messages
Uninstall
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi arrysaa! Hope you’re doing well. 

 

Can you please clarify what steps you’ve followed exactly? Feel free to link the Community post you’ve checked, as well. 

 

Was an advanced reinstall among the steps you’ve followed, too? 

 

Let me know.

  • arrysaa's avatar
    arrysaa
    Explorer | Level 4
    2 years ago

    Manually uninstall from the folder C:\Program Files (x86)\Dropbox\Client and there is a left over DLL - DropboxExt64.69.0.dll which I can't clean it - because it's hold by other unknown process 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying, arrysaa! Can you perhaps send a screenshot of the unknown process you mention?

      • arrysaa's avatar
        arrysaa
        Explorer | Level 4
        2 years ago

        Nancy, as requested - kindly find the attached screenshot 

         

        When the laptop starting up - error messages prompted 

         

        Folder Program Files (x86) > Dropbox > Client

         

        Running Dropbox processes in Task Manager

         

        Another Dropbox related task COM Surrogate

        Trying to delete unused DLL DropboxExt64.69.0.dll showing the messages 

         

        Trying to uninstall - Dropbox failed to uninstall .... keep running 

         

         

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