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Rocio_pg's avatar
Rocio_pg
Helpful | Level 6
3 years ago
Solved

Dropbox folder not oppening with File explorer

I am using Windows 10 Home and  I cannot access any local Dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar but not in File Explorer. I have uninstalled DropBox desktop, downloaded it again, and installed it, and still have problems. When I navigate through the DropBox folders on the PC, I can see the file, but If I click on it, I get the hourglass, which will not stop unless I forcibly close it with Task Manager.  Any response will be gratefully received - thanks

  • I solve it!!!!
    The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

14 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Okay, could you try temporarily pausing the sync feature and then open a file to see if this happens again?

     

    Are you certain that you don't have any other apps or services that could be monitoring the Dropbox desktop application or the Dropbox folder preventing it from working normally?

  • Rocio_pg's avatar
    Rocio_pg
    Helpful | Level 6
    3 years ago

    even pausing the sync I can't open the files.
    I'm not certain, but I can't find any apps or services that would do that... How could I check it?
    I don't have any protection right now.

  • Rocio_pg's avatar
    Rocio_pg
    Helpful | Level 6
    3 years ago

    I solve it!!!!
    The problem is iCloud. Once iCloud is uninstalled all goes smooth again 😃

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that Rocio_pg!

     

    If you need anything else, we're here! 😎

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