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Grokitas's avatar
Grokitas
Explorer | Level 3
4 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
desktop
Install
Mac
Notifications
cantado's avatar
cantado
Helpful | Level 5
4 years ago

I have the same problem on macOS Ventura 13.0.1.
The Icon in the menu bar of the OS displays a new Notification. In the dropdown, there is a message "Dropbox for MacOS is now ready. Update Dropbox to use it on the latest version of macOS." This is already weird because I have already installed the latest version of dropbox. (161.4.4923)
After clicking on "Getting Started" below this message a new window opens. The first dialog tells me that the dropbox folder and files will be moved to a new secure location on this Mac. Hovering the "secure location" displays the location. After continuing and clicking on "Start" on the second dialog dropbox is going to restart.
After restarting the "secure location" does not exist (dropbox still using the old directory) and there is no "new shortcut in the Finder sidebar". The Notification on the icon in the OS menu bar is still there.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi cantado, thanks for posting here! 

 

It might sound trivial, but have you tried re-starting your device at all, and then following the same steps?

 

Also, feel free to attach some screenshots in your next reply, in order for me to get the visual too.

 

Thanks a bunch!

  • cantado's avatar
    cantado
    Helpful | Level 5
    4 years ago

    Hi Megan,

     

    Sometimes the trivial solutions are the best. Restarting the device and following the steps solve the notification problem. The "secure location" is created and I have the new shortcut in the Finder sidebar.

     

    Thanks a lot.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      This is what I like to hear! Or read in our case cantado!

       

      I'm glad everything is back on track. Always at your service. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi all, thank you for your reports.

       

      If you're still having issues with this, would it be OK if we reach out via email to have a further look internally at this point? 

      • dustyosc's avatar
        dustyosc
        Helpful | Level 5
        3 years ago

        Sure Walter, I just don't want to post my email address here, so how can we connect?

         

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