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Forum Discussion
Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi grantbarrett, thanks for bringing this to our attention.
Just for clarification, after reinstalling the Dropbox desktop application, are you still getting the notification in the menu bar?
This will help me to assist further!
Yes, exactly: after reinstalling the Dropbox application I am still getting the notification. I have tried reinstalling both by following the "Get started" steps and by downloading a fresh installer from the Dropbox website.
- Megan
Hi grantbarrett, happy Monday!
It might sound trivial, but have you tried restarting your device, then starting all over once the device is up and running?
have done everything.
Don't give excuses.
I think this issue is beyond your area of expertise.
Yes, I have definitely restarted the device as part of the troubleshooting process, and for other reasons, to no avail. I have now followed the "Get started" steps at least a half-dozen times, including after restarts. I also restarted after uninstalling the software and before reinstalling from scratch.
- Megan
Thanks for the updates guys!
Would you mind, if I send you an email, in order for us to have a closer look into this?
Hello, I have the same issue and I see you are sending private emails with solutions. Could I get one too?
Same issue with my MacBook running MacOS 13.4. I chatted with support last week and received an email with a ticket number #22254132. I haven't heard back yet but would love some help. Thanks!
Pete
