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currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, doubleezat! Can you clarify what’s the OS version of your computer, as well as the Dropbox app version?

 

Did you start having this issue after an update, for example, or did something else happen?

doubleezat's avatar
doubleezat
Explorer | Level 3
2 years ago

Hi Nancy, I'm on Windows 10 22H2, and my Dropbox version is 189.4.8395. Unfortunately, I did not notice the update as the app is always updated automatically.

What happened was I switched on my PC this Tuesday after the festive holiday, and the issue starts happening. A roll back using System Restore (to last week's restore point) solved the problem temporarily, but today the issue reoccurs.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying, doubleezat! Can I log a ticket for you then? We’ll need to investigate this internally, it seems.

    • doubleezat's avatar
      doubleezat
      Explorer | Level 3
      2 years ago

      Hi Nancy. Yes, please proceed with logging a ticket for me. Thank you.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey doubleezat - sorry to jump in here, but could you clarify if the app is up to date or syncing when this happens?

         

        Also, do you happen to have any other 3rd party apps other than the antivirus you mentioned that might be monitoring, syncing or backing up your files in the Dropbox folder? 

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