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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clarifying, doubleezat! Can I log a ticket for you then? We’ll need to investigate this internally, it seems.
Hi Nancy. Yes, please proceed with logging a ticket for me. Thank you.
- Walter
Hey doubleezat - sorry to jump in here, but could you clarify if the app is up to date or syncing when this happens?
Also, do you happen to have any other 3rd party apps other than the antivirus you mentioned that might be monitoring, syncing or backing up your files in the Dropbox folder?
Hi Walter, yes, the app is up to date and syncing with no issue.
I only have one anti virus app which is Trend Micro Maximum Security. I am not aware of any other apps that might be monitoring, syncing or backing up my Dropbox files. I have also ran through troubleshooting and debugging with Trend Micro's technical support - they concluded that the issue is not coming from their antivirus app.- Walter
Thanks for the additional information doubleezat
I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.
I have the same problem
- Nancy
Sorry to hear this, keithrnorris. What’s your OS version, as well as Dropbox app syncing status and app version?
Did you notice this issue after a specific update?
Have you tried completely uninstalling and reinstalling the Dropbox app?
I've got exactly the same problem since 3 days.
And strange thing is, it exist on every computer (4) in company.
WIndows 11 + Dropbox all of them
Every possible solution in internet was tried by me!Same here. 3 days ago it started happening to me. I've tried advanced reinstall and all the solutions posted in all of the older threads like this one. Nothing seems to work.
I think this is really a dropbox problem.
It is really impossible that on all computers during the same day occured a problem.
Also there are no Dropbox sync icons from that day (I've unistalled OneDrive already and made other steps).Same problem here on Windows 11, Dropbox get's stuck, no syncing any more and Explorer is extremely slow. That MUST be a Dropbox Client problem, so many guys here with that problem 😞
