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currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the extra info, dhannah! 

 

  1. I’d like you to right click on both your Dropbox folders, go to Properties, and send me a screenshot of the next window you’ll see on your screen. 
  2. If the Dropbox app isn’t running, but the same issue persists, then there may be something else going on. Can you please try to open a few other folders on your device (irrelevant to Dropbox), which also contain a lot of files, and let me know if they load right away?
dhannah's avatar
dhannah
Helpful | Level 5
2 years ago

1. See screenshots below:

 

 

2. The Dropbox folders are the only ones that are slow. If I click on folders under my non-Dropbox folders, there is no lag or issues.

 

Thanks

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for these screenshots! Do you happen to have any antivirus/firewall/VPN activated on your computer? 

     

    If yes, I’d like you to disable it for a little bit, and test this again. Is the Dropbox folder opening normally now?

    • dhannah's avatar
      dhannah
      Helpful | Level 5
      2 years ago

      I do have an antivirus program (Symantec Endpoint Protection); however, when I disable it as you suggested, there is no difference in how quickly I can navigate through the Dropbox folders.

       

      Furthermore, these issues started happening about 2 months ago (that I noticed) and I haven't changed anything security wise at that time.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hmm, I see. Are you still having trouble with the Windows update shown in your first screenshot?

         

        What if you uninstall the Dropbox app, while your antivirus is still off, restart your computer, and then install the Dropbox app again?

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