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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
dhannah's avatar
dhannah
Helpful | Level 5
2 years ago

1. See screenshots below:

 

 

2. The Dropbox folders are the only ones that are slow. If I click on folders under my non-Dropbox folders, there is no lag or issues.

 

Thanks

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for these screenshots! Do you happen to have any antivirus/firewall/VPN activated on your computer? 

 

If yes, I’d like you to disable it for a little bit, and test this again. Is the Dropbox folder opening normally now?

  • dhannah's avatar
    dhannah
    Helpful | Level 5
    2 years ago

    I do have an antivirus program (Symantec Endpoint Protection); however, when I disable it as you suggested, there is no difference in how quickly I can navigate through the Dropbox folders.

     

    Furthermore, these issues started happening about 2 months ago (that I noticed) and I haven't changed anything security wise at that time.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm, I see. Are you still having trouble with the Windows update shown in your first screenshot?

       

      What if you uninstall the Dropbox app, while your antivirus is still off, restart your computer, and then install the Dropbox app again?

      • dhannah's avatar
        dhannah
        Helpful | Level 5
        2 years ago

        Thanks Nancy.

         

        Before I try that, I'd like to mention that when I am trying to save a file (either through Microsoft word or my pdf editors or any other application) my navigation through Dropbox is seamless and for some reason I'm not having those same Dropbox issues. It's only when I'm navigating through Windows Explorer.

        Does that give you any additional ideas? If not, I can try what you suggested above.

         

        Thanks

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