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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
ssjandres's avatar
ssjandres
Explorer | Level 3
2 years ago

I started having the same issue 3 days ago. I read this entire thread and uninstalled and did the advance reinstall deleted the registry folders and the dropbox folders from the 3 locations. Even if I quit the Dropbox app (bottom right corner and quit) the folder just loads forever within windows explorer. I can, in fact, open files from within programs. 
Any other suggestions to solve this issue?

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

Thank you for reporting this. I've notified our Engineering team who is currently investigating. We'll post an update here when we have more information to share.

 

Thanks,

ben

  • keithrnorris's avatar
    keithrnorris
    Helpful | Level 5
    2 years ago

    Ben, you are doing nothing but putting the blame on our systems.  This is a dropbox problem and now I have lost everything in the cloud.  Get to work and fix it!  I have been emailing for days.  This is happening on multiple computers!  

  • mrconnor's avatar
    mrconnor
    Explorer | Level 4
    2 years ago

    Hi,

    Hi

     

    We're  issues on all our PCs and dropbox. A mixture of windows 10 & 11.

     

    On boot Dropbox and Explorer work fine. Once you start working/syncing files issues start:

     

    1 - Explorer slow. Right click on a file/folder takes ages to load menu, and sometimes dropbox menu items dont appear. Means you cant create links dropbox links to files.

    2 - Explorer icons - Dropbox ticks/cloud icons dissappear from files/folders as though Dropbox isnt running

    3 - Dropbox - desktop app shows Dropbox 'syncing' a random file as though its stuck. Doesnt show recent files that have been uploaded to make you think the app isnt working, but on the web browser files are up to date

    4 - Restart and everything works again, but once Dropbox has synced a few new files it all breaks again.

     

    Dropbox 202.4.5551

     

    Thanks

    • Kuba2's avatar
      Kuba2
      Helpful | Level 5
      2 years ago

      Exactly the same 4 issues! And of course the same version.

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