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currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the extra info, dhannah! 

 

  1. I’d like you to right click on both your Dropbox folders, go to Properties, and send me a screenshot of the next window you’ll see on your screen. 
  2. If the Dropbox app isn’t running, but the same issue persists, then there may be something else going on. Can you please try to open a few other folders on your device (irrelevant to Dropbox), which also contain a lot of files, and let me know if they load right away?
dhannah's avatar
dhannah
Helpful | Level 5
2 years ago

1. See screenshots below:

 

 

2. The Dropbox folders are the only ones that are slow. If I click on folders under my non-Dropbox folders, there is no lag or issues.

 

Thanks

 

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