Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
sync
windows
FLSunshine's avatar
FLSunshine
Explorer | Level 4
2 years ago

This has been ongoing for a very long time.  As a matter of fact, I thought it was my hard drive, so i replaced that, still happening.

 

Windows 10 Pro

 

V205.4.5765

 

Thanks,

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @mo34, thanks for posting here! 

 

Based on everything you described, it sounds like it might be iCloud that's causing it. 

 

Generally we don't suggest that you use two cloud providers on the same path, as it may cause issues such as the one you mentioned. 

 

And since you identified that the issue resolved after uninstalling iCloud, then I tend to believe that was the culprit there.

 

I hope this helps!

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