Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @FLSunshine, thanks for the info! 

 

Do you notice this behavior only within your Dropbox folder? Also, what exactly happens and is your issue the same as the OP? 

 

It'd help me to also have an idea of how many files you have locally within your Dropbox folder. Feel free to send me a screenshot of the folder's properties, in order for me to have a visual. 

FLSunshine's avatar
FLSunshine
Explorer | Level 4
2 years ago

Hi Megan,

Sorry for delayed response, this only happens when opening files from dropbox (not other programs).  

 

big folder size, not sure how to show you image, it wont attach..

 

Can you email me?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You should be able to attach your screenshot by clicking our camera-like icon, when trying to reply back to me @FLSunshine.

     

    I'd love to email you, however I also want to check a couple more things before I do, just to make sure all the information and troubleshooting is available to other users of our Community too. 

  • FLSunshine's avatar
    FLSunshine
    Explorer | Level 4
    2 years ago

    that is not a valid option, instead of getting a picture to  add I see "source, image description....etc..." no place to add a file or take a picture. 

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