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currentj
3 years agoHelpful | Level 5
Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program. I can open files from the specific application. For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes. I have tried to uninstall and reinstall. Any other suggestions/solutions?
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- Kuba22 years agoHelpful | Level 5
Exactly the same 4 issues! And of course the same version.
- dglarseniy2 years agoHelpful | Level 5
Nothing changed, after few successful syncs, all slows down again. Now i am angry. Fix it fast. I am not going to wait for long, i will change cloud drive till end of the week if this will not be fixed.
- Kuba22 years agoHelpful | Level 5
It's sad that probably we should start looking for alternatives 😞
- mhasteley2 years agoHelpful | Level 6
NB it affects the current Beta releases too - 203.3.4712 and 203.3.4740
- rdmetal2 years agoExplorer | Level 4
Hey everyone, I have a temporary fix for Windows users (in case it affects other platforms).
Please be wary that this solution is not something Dropbox would recommend doing and I am not sure if this has any further repercussions on the functioning of Dropbox. Also if you're not careful, you might incur data loss. Please also remove this after Dropbox releases an updated version (you'll have to check manually).
- Download the latest working version (for me at least) of Dropbox: 201.4.5551 (Offline installer)
- In your firewall: block the Dropbox Updater at 'C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe' to prevent Dropbox from updating.
- Uninstall the current Dropbox version (no need to delete files or log out)
- Install the downloaded version, log in after it's installed and it should do the initial sync as always
To remove: simply remove the firewall rule you added and Dropbox should auto-update soon enough (it needs to be closed and opened again for it to happen though).
- mhasteley2 years agoHelpful | Level 6
Agreed!
I've tested it on the Beta channel builds as well, as the current stable version and it has the same problems. (v203.3.4712 & v203.3.4740). - dglarseniy2 years agoHelpful | Level 5
I did what u said, and it didnt help, i am running on 201.4.5551 and still for no reason i see error that something cant be synced and it is stuck....
- BenDBX2 years ago
Community Manager
Hi Everybody,
Thanks again to everyone who reported this. Our Engineering team has implemented a fix. These sync issues should resolve automatically, or if you restart the Dropbox application.
If you're still experiencing sync problems on Windows after restarting Dropbox, let me know here and I'll pass it along for further investigation.
Ben
- mhasteley2 years agoHelpful | Level 6
From initial testing, seems to be sorted (no restart). Thank you!
Beta v203.3.4740 - dglarseniy2 years agoHelpful | Level 5
Hello, I tried before what rdmetal suggested to do, and blocked updater, then installed 201.4.5551, then i read ur post, and i unblocked updater and run dropbox, at first few seconds it closed by it self and started again with good old v202.4.5551 version. So i tested it now, and again it stuck. I am working on WinOLS and all my project are in dropbox folder, i work like this for last 5 years and yes while project open in winols dropbox cant sync it, but after i finish the project, it takes 5-20 minutes, dropbox was finishing syncing and all fine, now it says that there is sync problem and when i press on button near it it openes an empty window, explorer is stuck mean while.... after restarting dropbox it syncs the project and work fine. Where is the fix? i restarted the app, restarted the pc, i dont see update to new version or something, it feels like it stuck less, but it still stuck and i see white icons....
Right now i tested it after restart, i opened a project and closed it within 30 seconds, dropbox still run into error, cant sync 1 file and explorer is done, after i pause and start sync again there writing isnt going anywhere and explorer is stuck harder....
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