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Frustrated99's avatar
Frustrated99
New member | Level 2
3 years ago

Dropbox Hijacks Camera Mac/OS

Hi.  I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software.  It's important for Zoom video to work for me.  However, if I have dropbox running I get the error message "Failed...
desktop
Error Messages
Mac
Setting up the apps
JonnyBergdahl's avatar
JonnyBergdahl
Explorer | Level 4
3 years ago

I do not use Dropbox for camera uploads so yes, it is disabled.

 

 

regards;

/jb

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try unchecking the first tick on that preferences page, to prevent external drives from being detected, to see if this helps?

  • JonnyBergdahl's avatar
    JonnyBergdahl
    Explorer | Level 4
    3 years ago

    I unchecked all of them does not make any difference.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, I'd recommend contacting the support team for them to investigate this matter in more detail.

      • dmpp's avatar
        dmpp
        Explorer | Level 4
        3 years ago

        Did you ever find a resolution to this?

        I wiped my m1 and m2 macbook pro clean and started with a fresh install of Monterey as well as Ventura.

        I installed zoom.  I installed the sony imaging edge webcam, everything was fine. I then installed dropbox, and boom, same issue.

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