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Frustrated99's avatar
Frustrated99
New member | Level 2
3 years ago

Dropbox Hijacks Camera Mac/OS

Hi.  I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software.  It's important for Zoom video to work for me.  However, if I have dropbox running I get the error message "Failed...
desktop
Error Messages
Mac
Setting up the apps
JonnyBergdahl's avatar
JonnyBergdahl
Explorer | Level 4
3 years ago

I unchecked all of them does not make any difference.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, I'd recommend contacting the support team for them to investigate this matter in more detail.

  • dmpp's avatar
    dmpp
    Explorer | Level 4
    3 years ago

    Did you ever find a resolution to this?

    I wiped my m1 and m2 macbook pro clean and started with a fresh install of Monterey as well as Ventura.

    I installed zoom.  I installed the sony imaging edge webcam, everything was fine. I then installed dropbox, and boom, same issue.

  • JonnyBergdahl's avatar
    JonnyBergdahl
    Explorer | Level 4
    3 years ago

    I opened a support case, they replied with several things to try, and none of them worked. The supportcase is now at the state where the support sends me a mail every week with this content: 

    Hi Jonny,
     Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution.
     Sorry for any inconvenience this has caused.
     Regards,

     

    So no solution as of yet. At least the support case is kept open.

     

    Regards;

    /jb 

  • withoutfire's avatar
    withoutfire
    New member | Level 2
    3 years ago

    I had exactly the same problem, and your post stopped days of frustration trying to work out what the problem was.

     

    Quitting dropbox fixes the problem with Sony Imaging Edge Desktop not working on Ventura. 

     

    I look forward to a fix from Dropbox.

     

    Thanks. 

  • dmpp's avatar
    dmpp
    Explorer | Level 4
    3 years ago

    I bought an inexpensive hdmi to usb adapter on Amazon (under $20) and no issues using that.  It stinks that Dropbox can't resolve this and that Sony doesn't have any updated mac software for this as well.  Paying so much for this stuff, and it can't work without a $20 fix.  Bah

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