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Silicon Valley Engineer's avatar
Silicon Valley Engineer
New member | Level 2
5 years ago

Dropbox installation failed with error 0x80096005

Hello,

 

I have just got a new laptop with McAfee LiveSafe security and I am having trouble installing Dropbox. 

 

When I try to install it, I get this error message:

 

Dropbox Installer

Dropbox Update installation failed with error 0x80096005.

 

Please advise

Install

6 Replies

  • Silicon Valley Engineer's avatar
    Silicon Valley Engineer
    New member | Level 2
    5 years ago

    Update: Resolved

    I just now upgraded from Win 7 to Win 10. Now, with Windows 10, Dropbox is considered an "app" not a separate program. I just now learned that. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hi Silicon Valley Engineer, thanks for keeping us in the loop and glad to hear that you were able to resolve your concern in the end!

    If anything else comes up, just give us a shout and we'll make sure to get back to you as soon as possible. 

    In the meantime, I hope you have a lovely rest of your week.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MNJ, are you having trouble installing the Dropbox desktop application with the same error message as the OP?

     

    Any additional info would be really helpful.

  • MNJ's avatar
    MNJ
    New member | Level 2
    3 years ago
    I had to leave the new dell with tech support at Office Depot
    They couldn’t get it to load either
    The same error code continues to come up
    They have it now
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MNJ, I hope you’re doing well. 

     

    Can you let me know what’s the exact OS version of the device on which you’re having this issue?

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