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EricK11's avatar
EricK11
New member | Level 2
2 months ago
Solved

Dropbox installer fails to start - New Dell with Win 11 25H2

Application Affected
Dropbox online and offline installer (both 222 and 235 versions)
Device
Dell ECT1250
Operating System/Browser (if using the web)
Windows 11 25H2


Question or Issue

New computer attempting to add dropbox.  Migration from old PC (Win11) using PCMover did not bring Dropbox across.  Dropbox is still working on old PC. Install immediately crashes to "Dropbox installer failed to start" with no error messages.  Both online and offline installers give the same behavior.  Tried an earlier version of the offline installer (222) with no change. No 3d party antivirus installed.

desktop
Install
Setting up the apps
windows
  • Mark's avatar
    Mark
    2 months ago

    Often when using transfer tools to move between PC's it creates some of the Dropbox files not all which causes uses. 

    Have a try of an Advanced Reinstall and see if that helps. 

3 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Often when using transfer tools to move between PC's it creates some of the Dropbox files not all which causes uses. 

    Have a try of an Advanced Reinstall and see if that helps. 

  • EricK11's avatar
    EricK11
    New member | Level 2
    2 months ago

    AWESOME!  that did the trick.  Thanks!

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