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Energirad
2 years agoNew member | Level 2
"Dropbox is ending support for Windows 7, 8 and 8.1" message but I'm on a Windows 10 PC.
I get an error message on the screen when starting my PC: Dropbox is ending support for Windows 7, 8 and 8.1. Then I get a message telling me to quit Dropbox. Why do I get this when I have Windows 10 on my PC?
26 Replies
- Megan2 years ago
Dropbox Community Moderator
In that case, can I send you an email in order for us to have a closer look into this Energirad?
- Energirad2 years agoNew member | Level 2
Ja gjerne det
- Megan2 years ago
Dropbox Community Moderator
Just sent you the email, I'll see you there Energirad!
- mitgeek2 years agoNew member | Level 2
I've been having the same issue. I've been trying to fix with DropBox support staff but it's been very frustrating. I believe the issue lies with the Dropbox app auto updating itself. If I install an older offline installer like version 210 or 211 it works for a short bit until the app auto updates itself then it gets stuck in the starting up phase.
- Energirad2 years agoNew member | Level 2
Du har med andre ord ikke funnet en løsning ennå? Hva er veien videre da?
- DBoxTips2 years agoExperienced | Level 13
Hei Energirad , jeg prøver å gjenskape denne feilen nå. Hvilken versjon av Dropbox-installasjonsprogrammet prøver du med?
- cmussells112 months agoNew member | Level 1
I'm having the same problem. I too have windows 10 Home version. Have uninstalled and reinstalled several times and get the same message as above. Where can I find the full version of Dropbox?
- Megan12 months ago
Dropbox Community Moderator
Hey cmussells1, let's jump right into this!
The issue you're experiencing may be related to Windows compatibility settings established for the Dropbox application. To check if you have compatibility settings for the Dropbox application, please follow these instructions:
-Open Windows Explorer (not Internet Explorer)
-Navigate to the "Program Files (x86)" folder (or just "Program Files" if you don't see the '(x86)') located in your C: drive
-Browse to the folder Dropbox > Client
-Locate the Dropbox.exe file, right-click this program icon and click on "Properties"
-Click the "Compatibility" tab.
If you see that the option for "Run this program in compatibility mode for:" is checked and there's a different operating system version selected in the drop-down menu, this is the reason why you see this discrepancy.Please try this, and let me know of the results!
- cmussells112 months agoNew member | Level 1
Ok....It was on compatibility mode for windows 8. Wonder why that is a default for the downloaded program? Anyway, I changed it and now it seems to be running but how do I sync it to the internet to download other files I installed from another computer?
- Megan12 months ago
Dropbox Community Moderator
Hey cmussells1, if the app is up and running, it should be syncing any changes from your Dropbox folder to your account online, and vice versa.
Would you mind checking the app's current syncing status, and sharing it with me?
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