Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago
Solved

Dropbox is not saving screenshots, even though this feature has been enabled in backup

Ever since transferring to a new laptop that runs Windows 11, I have been unable to save new Screenshots to Dropbox. The first problem I had was that Windows' infernal and ridiculous Snipping Tool ha...
desktop
windows
  • Machaut2024's avatar
    Machaut2024
    2 years ago

    I have found a fix for this problem. 

     

    I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox. 

     

    So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.

Machaut2024's avatar
Machaut2024
Helpful | Level 6
2 years ago

Hi Nancy-- yes, I had tried uninstalling this Snipping Tool, and the result was that it took even longer to take a screenshot. Nor was there any pathway to saving a screenshot anywhere. The main issue is that this Snipping Tool reroutes screenshots to a Windows user file, and I cannot see any way of breaking that chain. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I hope this hasn’t been suggested already and I missed it, but have you tried hitting on the Windows Logo Key + PrtScn button or Alt + PrtScn instead? 

 

Does this help, or is the Snipping Tool still being launched?

  • Machaut2024's avatar
    Machaut2024
    Helpful | Level 6
    2 years ago

    Hi Nancy

     

    The Windows key + PrtSc makes it take longer for the PrtSc function to load. This then launches the Snipping Tool, rather than leading to Dropbox. 

     

    Alt +PrtSc doesn't produce any result at all. 

     

    Is there any other Dropbox user with Windows 11 and its Snipping Tool, who is having the same trouble getting screenshots to save directly to Dropbox?

     

     

  • Machaut2024's avatar
    Machaut2024
    Helpful | Level 6
    2 years ago

    I have found a fix for this problem. 

     

    I simply go to the Screenshots folder in my Windows user account, right click on it, and select 'Move to Dropbox'. This merges the existing Screenshots folder with the one I have in Dropbox. Going forward, all screenshots are saved directly to Dropbox. 

     

    So the only issue that remains is getting Windows to deal with the slowness of their Snipping Tool and its interruption of video.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!