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Dropbox Location Change on MacOS 12.6
Just installed DropBox update v157.4.4808 on a MacbookPro 13,3 running MacOS 12.6. DropBox location was moved by installer to ~/library/CloudStorage and alias moved from "Favorites" to "Locations" i...
Thanks for clarifying that for me OldMacGuy - much appreciated.
Full support for macOS 12.5 and higher has started rolling out. Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. You will be notified when youâre eligible enroll your other device as well.
So, in essence, this is an update to ensure that the Dropbox desktop app continues working seamlessly on your devices and what you noticed is actually part of this process.
We currently have a private beta, which will be more widely available in October. If youâre interested in joining, you can turn on early releases.
I hope this helps!
This is all quite possibly the most egregious failure of communication by a company. College students could study this thread as an example of how not to run a company and communicate with customers. Itâs quite legendary as an example of exactly what not to do.
The number of times someone from the company has copy and pasted the same answers in is laughable, despite so many people asking specific questions and consistently and repeatedly saying those âformâ answers are not helpful. Constant repeated questions by the user base being ignored. Itâs just staggeringly bad. I am just flummoxed, even just as a business owner who has to handle customer service and getting and responding to feedback myself, let alone as a Dropbox high end user.
To Dropbox: We KNOW that macOS has implemented a change. Stop repeating this. We get that youâre trying to pass responsibility for this change on to Apple. But as Iâve said previously in this thread, there are workarounds that you could enact for power users, because other sync services are doing just that. AND you should answer the question properly. Is Dropbox ever going to implement a workaround or are we supposed to read the repeated statement that this change implemented by macOS making it not possible to store the Dropbox on an external drive is a permanent thing?
If so, just say that!! That way, everyone who needs to store and sync a large set of files (like the people on this thread, music producers, artists, photographers, videographers) can cancel and find an alternative and move on from Dropbox. Own it. If thatâs your decision (dumb as it is) as a company, then state it plainly. Stop the constant deflection about macOS changes and own the truth that you are refusing to implement a workaround.
Or perhaps you are working on a workaround. Then say that. And state an approximation for the development time.
We also have to ask the question why a change in macOS would have happened without there being pushback by sync companies. Why isnât Dropbox fighting the change? Those who store a Dropbox on an external drive are the top level customers who pay the most. Even for self protection it makes no sense for Dropbox to just accept this change in macOS. All the most lucrative users will all be bailing on the platform very soon. Leaving all the free and cheap users who wonât notice that their Dropbox has moved locations.
Sounds like others have discovered sync.com as an alternative that has a workaround. Owncloud would be another. Even cubbit could be an option very soon. Iâm sure there are others!!
Sorry Dropbox, but the way you are handling this is just bizarre, obtuse and totally moronic.
@benjackson - Your message about robotic responses from Dropbox reps and the refusal to even acknowledge the questions asked is spot on.
I'd been politely ignoring the "updates" for 2-3 months, knowing it "might" be coming, but feeling confident that some methodology would arise to support external drives, despite Apple's changes (symlinks, whatever - just a workaround) Now, of course, the "request to update" is becoming quite annoying, and caused me to look at a thread like this, and realize that Dropbox doesn't even seem to be pursuing this, and the robots seem to mouth "we don't even know why you think this is an issue..."
Glad I finally looked to see what the real situation is, before Dec 30 when my paid for subscription renews, or actually will NOT renew now.
Thanks for fighting the good fight, as it at least informs me and others to move on.
