Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox Location Change on MacOS 12.6
Just installed DropBox update v157.4.4808 on a MacbookPro 13,3 running MacOS 12.6. DropBox location was moved by installer to ~/library/CloudStorage and alias moved from "Favorites" to "Locations" in sidebar. DropBox support doc "https://help.dropbox.com/installs/macos-faqs" says new location due to change in MacOS. HOWEVER, installed same DropBox version on an iMac 18,3 running MacOS 12.6 and the location did not change! DropBox alias remains in "Favorites".
Anyone else run across this discrepancy?
Anyone have an idea as to cause of this discrepancy?
Thanks for clarifying that for me OldMacGuy - much appreciated.
Full support for macOS 12.5 and higher has started rolling out. Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. You will be notified when you’re eligible enroll your other device as well.
So, in essence, this is an update to ensure that the Dropbox desktop app continues working seamlessly on your devices and what you noticed is actually part of this process.
We currently have a private beta, which will be more widely available in October. If you’re interested in joining, you can turn on early releases.
I hope this helps!
72 Replies
Replies have been turned off for this discussion
- Thank you for the answer, Jay.
Can you use an older version of the client or are they discontinued? - Jay
Dropbox Community Moderator
Downgrading to an older version of the app wouldn't help in this instance, since the app itself would automatically update to the latest version more or less immediately.
Same - in music and video production, just not useable without all the files being local on an external drive.
It is no longer supported by macOS but there is a way around it on other cloud services. Using symlinks.
Looks like it is time to switch!
I've used Dropbox since its earliest days. The inability to have the Dropbox folder on an external drive is crazy in todays world where Apple's default is a <1 TB SSD drive. I'm often in locations with no/poor wireless connectivity as well as having some very large files and need local access. So far (though it is still early in the life of OS 13) other cloud services (e.g., Sync.com) do not seem to demand this change. Between Apples high price for SSDs (and the stupid inability to upgrade local internal local storage post purchase) and Dropbox stating they can't solve this issue, Dropbox will no longer be a viable option. I'll likely not renew my 2 TB Dropbox account because of this.
- What a FIASCO, haha. Whoever made this decision should be fired.
- Has Dropbox even explained the reason for this change?
Seems like they’re going to force me and many others to cancel our paid Dropbox plans, which is probably not what they want. It’s not even like they have a new, higher-priced product that they’re trying to push us towards.
Are they just lazy about addressing and solving the issue, or are they that ignorant of their customers’ needs?
Or, is it truly a new limitation on Apple’s part? If so, is Dropbox working on a workaround solution? If they are, they should have someone knowledgeable reach out and let us know before we all cancel our paid Dropbox accounts. It is a limit of newer versions of macOS, but there are also workarounds on other cloud services (using symlinks).
However, my experience is that it's not consistent. I have a hackintosh running the latest macOS 12.6 up until a few days ago, and it did not force my dropbox to move. I have the same experience on my MacBook Pro 16" M1 Pro. One of my user accounts still has the Dropbox connected to an external SSD. So it's obviously still possible. Dropbox FORCES the change sometimes, and definitely with a new install.
I agree on everything in mf88's post.
I mean, who's going to subscribe or need these bigger plans with a lot of storage, not being able to store its content on an external drive? (Especially Mac-users with its limited internal HD-space, as being mentioned I earlier posts). If it just going to be an online "cloudstorage service" there are much cheaper/better options. This is by FAR the most terrible business-decision I've seen. Ever. (
- Dropbox will simply stop serving my needs if this change is forced without a workaround. And I, too, have been a customer since the early days.
It seems like they’d have a financial incentive to solve the issue, too. First, to keep us as paying customers. Second, even if it was viable for me (it isn’t) to keep only a small fraction of my data locally and the rest stored online, it would cost them more in bandwidth to constantly be serving my large files to me. Better for them to have me storing most of it locally, right?
I guess I’m most shocked by “Walter” needing to ask a customer in this forum why such a need even exists.
