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Forum Discussion

Elliot J.1's avatar
Elliot J.1
Explorer | Level 3
4 years ago

Dropbox Menu won't load on my MacBook Air 2022 (M2 chip)

This has been an ongoing issue since I upgraded my computer to a MacBook Air 2022 (M2). I install Dropbox but the menu never shows at the top of the screen.  I have had this discussion with Support...
desktop
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Elliot J.1, thanks for bringing this to our attention.

 

Can you please clarify if the Dropbox icon is also missing from your menu bar?

 

Or does it exist and you are clicking on it, but the menu window just doesn't load?

 

Also, please send over the ticket number from the communication you had with our support team, so we can look it up in our system.

 

Thanks.

RickSaphire1's avatar
RickSaphire1
Explorer | Level 3
4 years ago

Same problem here and I've tried everything. It's broken. When can we expect a fix?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi RickSaphire1, what version of the Dropbox desktop application are you running, and what Mac OS do you have?

    • RickSaphire1's avatar
      RickSaphire1
      Explorer | Level 3
      4 years ago

      Hello,

       

      Everything is 100% current to November 1, 2022. Interestingly, once in a while I will see the Dropbox icon appear in the menu bar and by the time I try to click it, it vanishes. My problem is on my MacBook Air, 24" 2022 M2 chip running Ventura 13.0. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey RickSaphire1, sorry to jump in here! 

     

    Have you tried uninstalling, then re-installing the app, by any chance? If not, would you mind giving it a go, and seeing how it turns out?

     

    Also, if you hover your mouse over the little Dropbox icon (the one next to your WiFi) what number do you see? That would be your app's version. 

    • RickSaphire1's avatar
      RickSaphire1
      Explorer | Level 3
      4 years ago

      I have done all of this. the app changes often. I turned auto updating and turned it on again. I haven't the time to troubleshoot. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        When you say the app changes often, do you mean the version that you have installed? What about the current one? RickSaphire1 

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